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Shipping & Return Policy

aDawliah Music & Audio Instruments

Thank you for your online shopping at aDawliah Music & Audio Instruments. We are committed to providing the best experience to our valued customers, and we are here to assist you in order to achieve your complete satisfaction with your purchase.

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Delivery Service

Information about the delivery service

Thank you for shopping through our store. We know you are very excited to receive your shipment and we are keen to get it delivered to you as soon as possible.

If you have any questions about delivery schedules, please email us at:

Contact us via email

orders@adawliah.com

Cash on Delivery Requests

The owner of the request (the consumer) is contacted in order to confirm the shipment of the product, and the store has the right to cancel the request in the event of no response and confirmation of the request by the consumer.

⚠️ Important: Priority in approving orders in the online store is for prepaid requests for the same product, and the store has the right to cancel the payment request upon receipt and prefer the paid order, if one product is available in stock.

Some products cannot be delivered due to their large size without the customer confirming the order by paying part of the value of the product due to the high shipping fees, and the store has the right to cancel any order that the customer refuses to pay part of the value of the product before shipment.

ℹ️ Note: Regarding the return of the amounts of requests for payment upon receipt, it is done by bank transfer to the beneficiary within a maximum period of 21 days from the date of receiving the product and the customer's data.

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Returns & Exchanges

To return the shipment

You may return the product to the courier, and we will take care of the return shipping costs. To return the product by sending it, please contact us via email:

Send your return request to

orders@adawliah.com

Return Policy

Subject to the provisions of Article (13) of the E-Commerce Law and Articles (7-11) of the Executive Regulations of the Law, the consumer has the right to terminate the contract and return the product in accordance with the following conditions:

  1. Return within 7 days from the date of receiving the product
  2. The product must be unused and in the same condition in which it was received
  3. The product must be in its original packaging
  4. Receipt of the product or proof of purchase (digital invoice) is required
  5. In the event that the return is based on the consumer's desire and unilateral will without any defects in the product, the consumer shall bear the shipping costs from the store to the consumer and the costs of reshipping the product to the store after the return, and the amount is deducted from the total value of the order even in cases of free shipping, without any objection from the consumer

Replacement Policy

Subject to the provisions of Article (13) of the E-Commerce Law and Articles (7-11) of the Executive Regulations of the Law, the consumer has the right to replace the product in accordance with the following conditions:

  1. All replacement requests are made through e-mail
  2. Please make sure to send your request for replacement to the e-mail orders@adawliah.com
  3. The permissible period for exchange is within 10 days from the date of receiving the product
  4. The product must be unused and in the same condition in which it was received
  5. The product must be in its original packaging
  6. The receipt of the product or proof of purchase is required
  7. In the event that the replacement is based on the consumer's desire and his unilateral will without any defects in the product, the consumer shall bear the shipping costs from the store to the consumer and the costs of reshipping the product to the store after the return, and the amount shall be deducted from the total value of the order even in cases of free shipping, without any objection from the consumer

For returns and exchange by shipping

  1. To replace the product that you have purchased, return the product to the delivery representative, and send us an e-mail at orders@adawliah.com to request the replacement with an explanation of the new required product
  2. Our customer service representative will prepare the replacement for the product if available, and will arrange shipment for you once the purchased product is received and inspected
  3. Return and exchange through shipping can take 10 to 14 business days from the date the exchange request was received

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Refund Methods

To cancel and refund the purchase amount

Once we receive the product you have purchased, the product will be inspected, and we will immediately notify you of the status of your refund.

To redeem the purchase amount for credit cards

  1. If the return process is satisfied, we will immediately return the amount to the credit card account
  2. The amount will be received within 10 to 14 working days and according to the policies of your credit card issuer

For refunds by bank transfer

The customer will have to provide us with his bank account details through the email orders@adawliah.com, and the approved refund process will take place within 48 to 72 hours.

Redemption by Bank check

Refunds can also be made to our valued customers by bank check and the check sent to the customer's address via our courier service. Check payment can take up to 14 business days to be processed and delivered from the day the refund request is approved after the purchased product is received.

💬 Contact Us

Dear customer, if you have any questions or concerns on how to return your item, please email us with your order details at:

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